How much can IAM do with my car?

"Do you do oil changes?" This question gets fired at me at least once a week. More often. It is received with complete surprise as customers learn the full range of our capabilities.

We want to be sure that you, our customer, understand just exactly what we CAN do to help you maintain your car's value and slow its depreciation.

DIAGNOSTICS:
Have you ever experienced a "Check Engine" light? If so, this is what our diagnostic service does. We access your car's computer with specially designed software to identify the specific trouble codes stored in the computer. If necessary we can go further and diagnose the cause of why the code or codes appeared. Mark Schoenewetter, our diagnostician, will accurately diagnose any problems you are having with your vehicle. The diagnostic charge begins at $50.00 but rarely exceeds $300.00. We guarantee our diagnosis will resolve your problem.

Our customers tell us we are the most professional service facility for any diagnostic concerns in the Nashville area.

REPAIR SERVICES:
How are we different from other repair shops?
Unlike others, we offer special features to ensure your satisfaction:

First, Sam Andrews is our shop manager. He manages the shop while the service advisors deal with you, the customer. This structure improves efficiency.

Second, our experienced technicians perform a free 14-point inspection to insure that you won't have another immediate problem in the same area without being forewarned.

Third, we offer a two year warranty on our repairs, the best we know of in this area, on both parts and labor. Any returns are TOP Priority at IAM, not at the back of the line. We correct the problem immediately, with no hassle. No need to keep your receipt, we have all these on file.

Fourth, Michael Norman, our Shop Foreman, keeps his focus on Quality Control. Michael double checks every work order to be sure all concerns have been addressed and road tests your vehicle to spot any additional problems so we can inform you. This takes the job of road testing off of you. Have you ever driven your car off a service lot just to have to return because your problem wasn't addressed? We have found that road testing by our techs followed by Michael is a key to complete customer satisfaction.

Lastly, Nelson Trabue is our General Manager. He founded the company and has lots of experience in taking care of you, the customer, and your needs.


MAINTENANCE SERVICES:
We have specialized in maintenance for 32 years, as our name demonstrates - Import Auto Maintenance. We know the quirks and typical problems of each import make and model. If you wish to properly maintain your vehicle, we are the organization to do it.

Preventive maintenance can save you time and money and free you from diagnostic and repair problems. Let us save you from these expensive repairs! We have a personalized scheduled maintenance program booklet for you and your vehicle, just for the asking. So you will have a written record of all service.

Tires: Alignment and Balancing:
We also perform alignment and wheel balancing, which is something new! We will save you time of visiting several service facilities. We do it all...and well.

Overall, IAM has built an extensive team of professionals to give you the service you deserve. Thank you for your continued patronage!

CERTIFIED AAA IMPORT AUTO