RATING CATEGORIES:
1. QUALITY OF SERVICE:
#YES - 40 / #NO - 0 / %YES - 100

2. CAR READY WHEN PROMISED:
#YES - 40 / #NO - 0 / %YES - 100

3. CAR CLEAN WHEN RETURNED:
#YES - 40 / #NO - 0 / %YES - 100

4. REPAIR COST AS ESTIMATED:
#YES - 40 / #NO - 0 / %YES - 100

5. CLEAN FACILITY AREAS:
#YES - 40 / #NO - 0 / %YES - 100

6. KNOWLEDGEABLE, COURTEOUS, AND EFFICIENT PERSONNEL:
#YES - 40 / #NO - 0 / %YES - 100

7. QUESTIONS, PROBLEMS, AND COMPLAINTS HANDLED WITH CARE:
#YES - 40 / #NO - 0 / %YES - 100

8. WOULD RECOMMEND TO FRIENDS FOR REPAIR SERVICE:
#YES - 40 / #NO - 0 / %YES - 100

OVERALL RATING:
Excellent: 30
Good: 10
Fair: 0
Poor: 0