RATING CATEGORIES:
1. QUALITY OF SERVICE:
#YES - 40 / #NO - 0 / %YES - 100

2. CAR READY WHEN PROMISED:
#YES - 40 / #NO - 0 / %YES - 100

3. CAR CLEAN WHEN RETURNED:
#YES - 40 / #NO - 0 / %YES - 100

4. REPAIR COST AS ESTIMATED:
#YES - 40 / #NO - 0 / %YES - 100

5. CLEAN FACILITY AREAS:
#YES - 40 / #NO - 0 / %YES - 100

6. KNOWLEDGEABLE, COURTEOUS, AND EFFICIENT PERSONNEL:
#YES - 40 / #NO - 0 / %YES - 100

7. QUESTIONS, PROBLEMS, AND COMPLAINTS HANDLED WITH CARE:
#YES - 40 / #NO - 0 / %YES - 100

8. WOULD RECOMMEND TO FRIENDS FOR REPAIR SERVICE:
#YES - 40 / #NO - 0 / %YES - 100

OVERALL RATING:
Excellent: 30
Good: 10
Fair: 0
Poor: 0

THANK YOU IAM

     I have some good news to share about one of our local businesses.  Import Auto Maintenance located at the convergence of West End and Broadway avenues in downtown Nashville has done a good deed for our family.
     Recently we took our much loved Toyota in for an oil change.  This is a car that IAM has taken care of since we bought it new in 1991.  In all these years there has never been a problem.  However, on this occasion, after about 100 miles, the oil drain plug fell out, all the oil was lost, and the engine was ruined.
     Nelson and Liz Trabue, IAM's owners, didn't hesitate.  They immediately took full responsibility and replaced the engine at no cost to us.
     This kind of decency and honesty is the sort of thing that makes Nashville a good place to live.

Steven A. McFayden-Ketchum
August 18, 2004